The details of this year’s Amazon Prime Day still remain a mystery but one thing is for certain, it’s never too early for brands to start preparing for one of the biggest shopping days of the year. With 75% of Americans relying on Amazon for product and brand discovery, and nearly 60% of shoppers spending time weekly to browse product availability, exposure during this sale can boost revenue and create lasting customer loyalty.
Many businesses are already selling on Amazon, but being ill prepared for this event can have negative long-term effects. The following steps will help set your brand up for prime success in the countdown for this year’s Amazon Prime Day.
Optimize Your Strategy
The Amazon shopping experience is centered around search. Ranking high in the results will allow more customers to find your products, increasing sales. Amazon’s search algorithm has more condensed ranking signals than found on Google or Bing. It’s important to understand the differences and refine your campaign structure in advance, including formatting keywords and creating copy that converts. While this is always true on Amazon, it’s essential on Prime Day when users are searching for the best products and deals in a hurry.
Prepare bid adjustment strategies in advance. As with the holiday shopping season, the influx in search traffic will influence bid costs. Increase click and daily budgets to offset higher costs ahead of time. Being at the top of the results will result in increased visibility and drive sales.
Focus on all the details of your products. Take time to review product information pages from imagery to copy. Shoppers are visual and rely heavily on photos for decision making. Make sure the main image follows Amazon’s guidelines but also utilize the additional image options to highlight product features and show real life use scenarios. Description copy should be accurate, concise and easily digestible. Consumers want the information readily accessible so they can review and make their purchasing decisions quickly.
While all this sounds good, some brand product catalogs are too large to examine every page and this can seem like a daunting task. In this case, it’s important to make smart decisions to best utilize your time and effort. Focus on best selling and highest revenue products first and work from there. Users are likely leveraging the sale to get those coveted items at a discount. Capitalize on this information and use this as your starting point.
Promote Your Presence
The tight time frame for consumers to find and purchase items makes it paramount your promotional strategies are prepared and tested in advance. Test copy leading up to the sale for the best results and conversion drivers. There isn’t time during the sale to make adjustments. It must be clear, concise and appealing.
Utilize additional coupon options that can be applied at checkout. The additional discount can be the decision maker for shoppers looking for the best deal. This also fosters a better customer experience, which encourages customers to shop your store again.
Don’t limit yourself only to Amazon. Market your presence for Prime Day at all opportunities. In the weeks leading up to the event, engage with loyal customers and new prospects to increase anticipation of sales opportunities and tease discounted products. You should focus your efforts on appealing to your social channel following, emailing your customer base, and leveraging programmatic ads across platforms.
Prepare Your Operations For Increased Orders
Increased Prime Day sales are great, but if your back-end operations aren’t prepared, it could be a logistical nightmare. Stock your inventory in preparation for higher than average sales, particularly best selling items. If your business utilizes Fulfillment by Amazon, it’s important to check their stock as well. With over 100 million products projected to be purchased during the event, you don’t want to be unprepared.
Make sure all systems are ready for order processing and payment at high levels. Delayed orders or inaccessible customer service could impact the shopping experience, leaving a lasting effect and impacting customer loyalty. Double check these areas in advance, so that there are no surprises.
Continue The Message
Once you’ve survived Amazon Prime Day 2019, maximize the increased exposure. Continue the momentum from the sale to nurture shopper’s customer loyalty and brand awareness. Follow up with shoppers on their experience while also encouraging them to register for additional communication, including sales and promotion emails, product releases or reminders for next year’s sale. This information can then be used to create ongoing personalized messaging and customer profiling.
Use the sales event data to your advantage. You now have a wealth of information about which products are most popular. Continue your marketing efforts, highlighting these items and those that are complementary to boost checkout revenue. If you overstocked for the event, use this information to sell off the additional inventory.
Finally, analyze the results to prepare for next year. Review your approach against the results and adjust accordingly. This will help not only your next Prime Day experience, but also how you go-to-market for the holidays and other big sales events.
As online shoppers continue to gravitate toward Amazon for their retail shopping needs, brand marketers must meet them on their journey. Taking extra steps to prepare your business for Amazon Prime Day can benefit your business all year.