To succeed in today's marketing world, personalization is crucial. Research shows 84 percent of customers say being treated like an individual and not a number is important to winning their business, according to Salesforce.
To treat customers like real people, you need to know who they are. But this isn't always easy. Sure, you might remember a few customers who frequent your business, but it's impossible to know everyone, let alone create marketing messages tailored to each person.
Personalized messages rely on customer data. You need to collect data in every category possible. From collecting email addresses at checkout and tracking order histories to asking customers to fill out forms and surveys, your data collection strategy should be diverse and continuous.
Any data you collect is considered first-party data. Thus, the emails you collect on your website form, the information shared when customers join your social media contest, and the data collected as customers browse your site are all first-party data. You collected it.
To help marketers take personalization to the next level, we'll dive into the data world and explain what first-party data is and how to utilize it.
Tips for Using First-Party Data Effectively
Once you have first-party data, it's time to put it to work for you. Here are a few tips:
Do a Deep Data Dive
At the beginning, you probably focused on collecting the basics from customers, such as their names, email addresses, and ages. Now, it's time to go deeper. You need behavioral data like past purchases and browsing history to create more detailed messages.
Refined, Smaller Segments
As you collect more data, you can create more defined segments. Essentially, you should segment your segments. For instance, if you segmented your customers by sex, take it one step further and segment based on past purchases. So rather than just sending an email to all female customers, you can send an email to all female customers who made two shoe purchases in the last month.
The further you define your segments, the more personal the messages become. An email aimed at your female customers isn't as targeted as an email sent to shoe-loving female customers who have recently made purchases
Use Data for Targeting
You can leverage first party data to improve your advertising strategy. Platforms like Facebook, for example, allow you to input data to customize audiences that see your ads. The more data you have, the more likely you are to attract interested customers.
Deploy Retargeting Messages
By monitoring customers' online actions, you can deploy retargeting campaigns that are specific to each user. Let's say a customer comes to your site, searches for shoes, and spends considerable time looking at a pair of black heels, but never makes the purchase. They can then be retargeted via a variety of platforms (social, mobile, desktop, etc) with a tailored message that includes that same pair of shoes. Retargeting gives you the ability to deliver personalized content to customers who have actually shown interest.
With these tips, you can up your personalization game and start connecting with customers on a deeper, more meaningful level.